Better bilingual service for landlords and tenants

While the Ombudsman’s systemic investigation into delays at the Landlord and Tenant Board (LTB) is ongoing, we have resolved many individual complaints, including from landlords and tenants who had difficulty receiving services in French.

Our French Language Services Unit brought these to the board’s attention, and it has recently made improvements, including hiring more bilingual staff to respond to telephone inquiries in French more quickly (within 20-30 minutes, rather than up to two hours). In designated regions, bilingual LTB members are now assigned as a priority, and four members have been hired for bilingual emergency hearings.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.